Download CMDB and Configuration Management Process, Software Tools by Gerard Blokdijk PDF

By Gerard Blokdijk

A qualified technical roadmap to Configuration administration Database (CMDB) administration, with templates & layout records, mindmaps, roles & duties, KPIs, audit plans & different IT provider administration assets for organizational implementation.

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Extra info for CMDB and Configuration Management Process, Software Tools Creation and Maintenance, Planning, Implementation Guide

Example text

Service Hours: List the hours of operation for the IT Service. Customer / Business Unit: List any those customers or business units that use the IT Services. Business Process: To understand the business impact of the IT Service it is important to capture the Business Process that the IT Service supports. Business Impact: If the IT Service is unavailable, how will this impact on the business? This information can be used in conjunction with Service Level Agreements and goes towards IT departments understanding how the service that they provide will impact on the business.

What is its Mission and Vision? What Business Processes are in place or will be in place to meet these needs? What IT Services are needed or in place to service the Business Processes? What are the configuration items of the IT Infrastructure that make up the IT Services? Page 53 The CMDB and Configuration Management Creation and Maintenance Guide Business Objectives Business Processes IT Services Configuration Items Benefit of the Approach With the current world client it is becoming increasingly important for organizations to be flexible in the services they deliver to their customers.

There will be less people working then. Doesn’t that sound familiar? To help reinforce this point even further, consider the situation of buying a new fridge. What if the technically savvy sales person wants to explain “the intricacies of the tubing structure used to super cool the high pressure gases, which flow in an anti-clockwise direction in the Southern hemisphere”. ” Well IT managers need to stop trying to tell business managers about the tubing structure and just tell them what they are interested in.

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